Who we are

• We are a leading international Oil & Gas logistics company.
• We operate globally out of bases in Australia, Canada, the Caspian, Holland, India, Norway, Oman, Singapore, Trinidad, the UK and the USA.
• We operate in more parts of the world than any other specialist Oil & Gas logistics company.
• We employ in excess of 1600 people worldwide.
• We are using our experience and our proven and established infrastructure to seek out new markets including renewable energy.

 

Our Purpose

• To be the best at what we do – to be the clear global leader in oil and gas logistics.
• To deliver exceptional service to our customers.
• To build a bright and secure future for everyone involved in our business.

 

Our Services

• Offshore Logistics – Running supply bases and providing marine management services
• Onshore Logistics – Inventory and materials management, rig moves and transportation
• International Freight Management – Project and general freight
• Waste Management – Hazardous waste and industrial cleaning - provided through our waste management business, Enviroco
• Personnel – Provision of logistics and drilling professionals
• Marine - Provision of operations, agency and technical services and expertise

 

Customer Service

At ASCO Group, we’re proud of the fact that we work for more Oil & Gas companies in more locations around the world than any other logistics company.

Quite simply, Customer Service is at the heart of our purpose as a business. We know that’s easy to say – but we also know it’s not just about words. It’s about what we actually deliver for our customers.

To support our drive for excellence in this area we have developed ASSURE, our very own Customer Service toolkit.

ASSURE is guided by a number of key principles:

• We will always be positive and helpful

• We never ‘assume’ anything. We listen to customers - clarifying and confirming their needs

• We always deliver what’s been agreed

• We look ahead and search for ways to provide a better, safer more effective service

• We keep the customer fully informed and updated – we will never hide bad news

• We will always go the extra mile for our customer